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Booking / Ticket
Terms & Conditions

You are making a ticket purchase on this website from BIG KID ENTERTAINMENT (M) SDN BHD (1205293-P)

  1. Please double check the event date, show time and other details before proceeding with online payment. Once the ticket is purchased, any changes requested will be subject to the following Terms & Conditions at our discretion.

  2. Tickets purchased are Non-Refundable under any circumstances except pursuant to conditions under Event Cancellation or Postponement. Seating downgrades are also not allowed.

  3. If you require a date or time change on your already purchased ticket, you must submit a change request by contacting our Ticket Office 0194188553 at least 48 hours before the start of the event you initially booked. We are not able to accommodate last minute changes.

  4. Change requests are not applicable to purchases made through our 3rd Party Ticketing Partners who have their respective Terms & Conditions.

  5. Please be aware for change requests that a surcharge of 20% will be applied on the total price paid for and the new ticket will be charged at full price (no existing promotions/discounts will be carried forward). For such price differences as a result including any upgrade requests, additional fees will be charged accordingly.

    All fees and charges must be paid in advance before we are able to proceed with any changes requested. An invoice and payment link will be sent via email to the customer with the payable fees & charges.

    All changes are subject to availability. We reserve the right to refuse any change requests.


  6. Tickets are for free-seating arrangement (no numbered seats) according to the section purchased (VIP Lane 1, 2, 3, Hot Seats, Standard/Rear) and guests are seated on a first come first served basis.

  7. Please ensure your ticket is visible to be scanned.

  8. If you are attending the event as a group, please make sure that all attendees are present together at the entrance.

  9. Outside food/drinks are not allowed.

  10. ALL purchases inside (food, souvenirs) are CASH ONLY.

  11. If we are sold out online, please contact our Ticket Office at 0194188553 to check for on-site availability.

  12. Ages for the tickets are (by birth year):
    - Children: 3–12 years old
    - Adult: 13–60 years old

  13. All children (under 12) must be accompanied by a responsible adult.

  14. Children under 3 years old (by birth year) are eligible for Free Entry. No seating is provided and will need to be seated on an accompanying adult's lap. Prams and buggies are not permitted in the seating areas and will need to be parked at the entrance.

  15. Senior Citizens (61 years old onwards) are eligible for Children ticket prices. This can be booked at the specific venue Ticket Office only.

  16. Disabled persons (w/ OKU Document) are eligible for Free Entry. This can be booked at the specific venue Ticket Office only.

  17. We are a live entertainment show. Day to day circumstances may affect the arrangements of the show and individual performances available. We reserve the right to add, withdraw or substitute artists and/or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice or obligation to refund the price of your ticket or exchange for another performance.

  18. We bear no responsibility or liability for any loss or damage to your personal property whilst attending our show. For Lost & Found, you may contact our Ticket Office at 0194188553 for assistance.


By purchasing from us, you are agreeing to our Terms and Conditions. Big Kid Entertainment (M) Sdn Bhd has the right to amend the Terms & Condition without prior notice. 

For purchases made through our approved 3rd Party Ticketing Partners, please also refer to their respective Terms & Conditions as it may vary or contain additional information.

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