Question 1

Ticket Terms & Conditions

Accepted Answer

Please refer to the following for Ticket Terms & Conditions: https://www.greatbritishcircus.com/ticket-terms-conditions

***This information only applies to tickets purchased on www.greatbritishcircus.com OR at the Great British Circus' Ticket Office at the venue. For purchases made through our approved 3rd Party Ticketing Partners, please also refer to their respective Terms & Conditions as it may vary or contain additional information.

Question 2

I've made a purchase but haven't received my tickets.

Accepted Answer

After a successful ticket purchase on our website, you will receive your tickets via email. Do remember to check your SPAM folder as the email may sometimes end up there.

If you still can't locate your tickets, please contact the Ticket Office via WhatsApp at 0194188553 for support.

Question 3

Do I need to print my tickets?

Accepted Answer

You do not need to print your tickets unless you wish to. The digital copy you received via email will be sufficient. Simply show the document on your phone when checking in to the show.

Question 4

Can I buy tickets offline or at the venue?

Accepted Answer

Yes, you can buy tickets at our Ticket Office located at the respective venues during the dates we have performances.

However, we highly recommend booking your tickets in advance to avoid disappointment as the number of  tickets available are limited.

Question 5

What methods of payment are available?

Accepted Answer

Online: Credit/Debit Card, FPX

Offline (Ticket Office): Cash, Credit/Debit Card, QR

Question 6

Can I cancel or change my tickets to a different show time/date?

Accepted Answer

Tickets purchased are non-refundable. If you are not able to make it, we recommend passing on your tickets to other family/friends to enjoy.

If you would like to change your tickets to a different time/date, please contact our Ticket Office for assistance. The preferred method would be to leave a WhatsApp message at 0194188553 with a change request. You can also call or show up in person at the Ticket Office.

Do note that any change requests are subject to our Ticket Terms & Conditions /T&C which are available in full here: https://www.greatbritishcircus.com/ticket-terms-conditions

(T&C Important Highlights):

- Any change requests must be made 48 hours before the start of the event you initially booked and is subject to availability

- A surcharge of 20% will be applied and new tickets will be charged at full price (no existing promotions/discounts will be carried forward)

***This information only applies to tickets purchased on www.greatbritishcircus.com OR at the Great British Circus' Ticket Office at the venue. For purchases made through our approved 3rd Party Ticketing Partners, please also refer to their respective Terms & Conditions as it may vary or contain additional information.

Question 7

Are the seats numbered?

Accepted Answer

There are no numbered seating; only different seat type (sections). We have a free seating arrangement according to the seat type purchased where guests are seated on a first come first served basis hence we highly recommend arriving early for a better selection of available seats.

Sitting together as a group is possible but subject to seat availability.

Question 8

Are children below 3 years of age allowed?

Accepted Answer

Yes! In fact, children who are 2 years and below (by birth year)* are eligible for Free Entry but without ticket/seating. They will need to be seated on an accompanying adult’s lap as prams/trolleys are not permitted in the seating areas and must be parked at the entrance.

Do take note that sound levels can be loud for babies and very young children during the show.

*In 2026: Born in 2024, 2025 & 2026 only

Question 9

Do you have discount tickets for Senior Citizens?

Accepted Answer

Senior Citizens (61 years old onwards by birth year)* are eligible for Children ticket prices.

This can be booked at the specific venue Ticket Office only with valid identification.

*In 2026: Born in 1965 and before only

Question 10

Do you have discount tickets for Disabled / OKU Citizens?

Accepted Answer

Disabled persons (w/ valid OKU Document) are eligible for Free Entry but must be accompanied by a caregiver who will need to have a paid ticket.

This can be booked at the specific venue Ticket Office only and will require advanced notice (preferably 2 working days before attending a show) as we may need to make certain preparations beforehand to accommodate.

Do get in touch with our Ticket Office via WhatsApp at 0194188553 for assistance on this.

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FAQ

FREQUENTLY ASKED QUESTIONS

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Show / Venue Information

Seating / Ticket Information